Consumer Reports evaluates online shopping sites on value, overall quality, customer service, navigation, shipping, and customer support in its Nov. issue based on a spring survey of nearly 29,000 of its subscribers. REI scored the highest overall score, 91, tied with BHPhotoVideo.com and Costco.com, and received an outstanding score on the quality of merchandise it sells. However, the value and price of the co-op’s online products were given only an ‘OK’ grade.

L.L. Bean (90) and Zappos (90) follow REI ... Log in to view full article.